Shipping policy
Last updated: [1st October 2025]
At TellUsMore, every product is made to order and shipped directly from our trusted print partners. This means your items are freshly printed just for you — not sitting in a warehouse — which takes a little extra time but ensures top quality.
Processing Time
- All orders are made to order.
- Production typically takes 3–5 business days before dispatch.
- Once your order is shipped, you’ll receive a confirmation email with tracking details.
Delivery Times
United Kingdom
- Estimated delivery: 2–4 business days after dispatch.
European Union (EU)
- Estimated delivery: 3–7 business days after dispatch.
United States
- Estimated delivery: 5–10 business days after dispatch.
International (Rest of World)
- Estimated delivery: 7–14 business days after dispatch (varies by destination and customs).
Please note: Delivery times are estimates only and may be affected by factors outside our control, such as courier delays, customs checks, or peak seasonal demand.
Tracking Your Order
Once dispatched, you’ll receive a tracking number via email.
Tracking info may take 24–48 hours to update after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or handling fees.
These charges are the responsibility of the customer.
TellUsMore is not responsible for delays caused by customs processing.
Lost or Delayed Orders
If your order hasn’t arrived, please check your tracking link first.
If tracking shows no movement for more than 10 business days (UK/USA) or 20 business days (International), contact us at Tellusmorestore@outlook.com and we’ll investigate with the courier.
Incorrect Shipping Address
Please double-check your shipping details at checkout.
We cannot refund or replace orders shipped to an incorrect address provided by the customer.